If your order didn’t go through but you notice a charge or hold on your account, it’s important to understand that this doesn’t necessarily indicate an actual charge. Often, when a payment is unsuccessful, your bank or financial institution may place a temporary hold on the funds, which equals the amount of the order. This is a standard procedure used by banks to ensure there are enough funds in your account to cover the potential charge. The hold will typically appear as “pending,” “authorized,” or “on hold,” but no actual charge has been made yet. Once the transaction is either completed or canceled, the hold will be removed, and the funds will be made available again.
If you don’t see the hold marked as “pending” or “authorized” and are concerned that you’ve been charged despite not completing the order, please contact your bank or card issuer for clarification. We do not have control over how banks or card issuers handle pending or failed transactions. If you need further assistance, feel free to reach out to us, and we can provide any supporting information to help with your inquiry.
If you haven’t received an automated order confirmation email within five minutes of placing your order, it may be due to an incorrect email address or an incomplete order. If you believe your order didn’t go through or you haven’t received the confirmation email, please get in touch with us using the contact form on our website.
For customers using Apple Pay, please note that a separate account may be automatically created with the email, billing, and shipping information associated with your Apple Pay account. Unfortunately, we are unable to merge separate accounts, so please keep this in mind when placing future orders with Apple Pay.
If you need to make changes to your order, such as adding, changing, or canceling items, we allow order cancellations within 3 hours of placing the order via the order status page. After this 3-hour window, making changes may be more difficult, but you can still reach out to us through the contact form and provide your order number. Please allow up to 5 business days for a response. We process and ship orders quickly, so if your order has already been processed or shipped, we may not be able to accommodate your request.
To limit bulk buying and prevent unauthorized reselling, we have set a maximum order value of $300 per customer per day. If your cart exceeds this amount, you will receive a notification and will be unable to proceed with checkout. We appreciate your understanding and cooperation in helping to prevent reselling.
Each product has its own order limit, which is determined by factors such as inventory availability and demand. Customers are allowed to purchase the maximum number of items within a 30-day period. Please note that these order limits are subject to change at any time without notice, depending on inventory levels and other factors.